Virginia Beach Property Management: Handling Rental Inquiry Calls
KRS Holdings - Monday, February 29, 2016
Preparation for the myriad of phone calls you receive when overseeing your Virginia Beach property management will ensure that your provide the right responses to your potential renters to obtain the right tenants. Preparing for rental inquiry calls places you in a position to avoid discrimination pitfalls, engage in pre-selection over the telephone, and make appointments with the right persons to view your rental.
Once a call comes in, don't tell your caller what you are looking for in a tenant; for example, don't explicitly state that you are only seeking persons without children for your rental. Ask questions about what the potential renter is looking for in a rental, and determine whether the caller meets the specification you want in a tenant.
You need to establish the purpose of the call. Handle the call to ensure that you can arrive at the next step, which is a site visit to the rental to conduct a showing with a qualified rental prospect. Rental inquiry calls are a key part of Virginia Beach Property Management.Thus,effective screening will ensure that only the cream of the crop is selected for a viewing of the property.
The experts at Virginia Beach Property Management will tell you that you must master the art of handling telephone inquiries from potential tenants. Well-handled calls lead to appointments with carefully screened rental prospects that are correctly pre-qualified. Preparation is the most important part of a skillfully handled phone inquiry. Ask the right questions, ensure that you avoid discriminatory questioning, and make an appointment with a qualified prospect.