Property Management Blog

  Maintaining healthy relationships with your residents can make the duration of their tenancy a positive experience, contribute to good occupancy levels, and provide sustained profitability. Richmond, VA property management says that based on their knowledge and experience, they have found the key to building productive landlord-client relationships is mainly through effective communication. Here they share some proven methods for fostering excellent communication.   Routine Rap Sessions -You can choose a number of predetermined dates to have face-to-face meetings with your residents. You can use this forum to share information pertinent for residents such as: how to prepare for natural disasters, how to use a fire extinguisher, how to report maintenance issues and the like. Short video presentations can be used. You can bring qualified professionals to share information.   At these meetings, Richmond, VA property management will usually get feedback from residents on any issues and challenges they might be facing. Strive to create an atmosphere conducive for sharing and be sure to ask the residents for their suggestions to improve their tenancy. Serving refreshments and having a light informal chat afterward can leave the residents with a warm feeling inside.   Distribute Pertinent Literature - Gather information and prepare updates that will be pertinent for your residents.  An example of good communications is to send out notices and reminders to residents pertaining to maintenance schedules and changes in policies thus giving them time to prepare for the event.   Keep Documentary Evidence - An attendance register should be available for the meeting participants to sign as documentary evidence of their attendance. As far as is practical send written communication via registered mail to have a credible paper trail.